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The people factor : strengthening America by investing in public service / Linda J. Bilmes and W. Scott Gould.

by Bilmes, Linda.

Washington, D.C. : Brookings Institution Press, c2009. c2009.

Civil service reform -- United States.

Civil service -- United States.

9780815701415 (paper : alk. paper)

0815701411 (paper : alk. paper)

9780815708940 (cloth : alk. paper)

0815708947 (cloth : alk. paper)

xv, 359 p. : ill. ; 23 cm.

Preface -- Acknowledgments -- Part 1. Strengthening public service -- 1. A call to arms : why the federal workforce must become a national priority -- 2. The power of strategic human capital : lessons from the private sector -- 3. The people factor in government -- Part II. Investing in public service -- 4. Leadership in the public sector -- 5. Why organization structure is important -- 6. Achieving excellence in human resources -- 7. Training -- 8. Managing performance -- Part III. Enhancing public service reform -- 9. A job for the President : engaging stakeholders to reform public service -- 10. Funding the transition program -- 11. Concluding observations on public service reforms -- Appendixes. -- A. Survey of college juniors and seniors : attitudes toward working for the public and private sectors -- B. Summary of laws, reforms, and key demonstration projects and test cases pertaining to the civil service -- C. List of interviewees -- D. Sample of federal job announcement -- E. The history of personnel reform -- F. U.S. government merit principles -- Notes -- Index -- The authors.

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